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Grifo98's avatar
Grifo98
Explorer | Level 4
3 years ago
Solved

Mac -> New files with cloud icon. How to set-it up to sync files available offline?

Hello...   Is it possible to set Dropbox to sync all files directly? For some time now, I've been getting a cloud icon next to a file I put in Dropbox on another device. I always have to open the...
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  • Jay's avatar
    Jay
    3 years ago

    Hi Grifo98, as my colleague mentioned, if you're running the new version of the Dropbox app for Mac OS, then theses changes are expected, and files will default to online-only. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Grifo98, welcome to our Community! 

 

Keep in mind, that the way you sync files, especially the settings that you apply on the files, and folders on each device, is unique. 

 

With that being said, when you make the file available offline, doesn't it stay that way? Can you check your app's preferences, under the Sync tab, and let me know what you find there?

 

Let me know more!

  • Grifo98's avatar
    Grifo98
    Explorer | Level 4
    3 years ago

    The correct path to the Dropbox folder is set under the SYNC options. In the selective selection, all subfolders are selected.

     

    I uploaded four files via the browser at work today. When I turned on the computer at home, these four files were marked with a cloud icon. To open them, they are first downloaded and then opened. In the past, everything was automatically retrieved with the system start. I would like to have it like that again.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Grifo98, which version of macOS are you running and which Dropbox app version?

       

      If you've updated to the new Dropbox for macOS version, this is expected behavior.

       

      Files added to your Dropbox account from another device or that are shared by another user will default to online-only.

       

      You can see more about the expected changes here.

      • Grifo98's avatar
        Grifo98
        Explorer | Level 4
        3 years ago
        I have the latest version of macOS and the Dropbox client.

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