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Many files not in cloud after removing & deleting client from former company's laptop
Hi this may be a popular question... I was using the free version of Dropbox to back up content from a few years back...work related stuff from a long-ago job. Nothing proprietary, but important ...
From what you've described, it isn't possible that the files were on the Dropbox site since there is no recent deletion or event history to show that the files were there.
If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:
- The files are on another Dropbox account
- They were on a shared folder you don't have access to any more
- The files were deleted outside of the 30 day period, and not two weeks ago
- The files were permanently deleted
ok...the work computer was offline (disconnected from the internet) when I removed the client and deleted all local content from it
the files were still in the cloud (same account, not a 2nd location) until 2 weeks ago...why isn't there a more recent record of their removal?
if I had a recent record of having these files being deleted, I could simply recover the deleted files
why can we not revert the cloud instance back to what it contained 2 weeks ago?
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi TobyBaz, according to the screenshot, the last copy of those files would've been deleted over 30 days, which means it wouldn't be possible to recover the files. 2 weeks ago would still be outside of the 30 day recovery period.
Being able to see the recent activity in the Dropbox desktop application doesn't mean that it's possible to recover the deleted files.
I'm sorry I can't be more helpful on this matter.
- Thanks Jay, I understand what you’re saying about the deletion of the files from the desktop PC. I believe that is the event referenced in the a teen captured Activity log.
Separately, how is it that these files were still in the cloud (using the same account, not a 2nd location) until 2 weeks ago?
They were in the cloud 2 weeks ago, so why isn't there a more recent record of their removal?- Jay
From what you've described, it isn't possible that the files were on the Dropbox site since there is no recent deletion or event history to show that the files were there.
If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:
- The files are on another Dropbox account
- They were on a shared folder you don't have access to any more
- The files were deleted outside of the 30 day period, and not two weeks ago
- The files were permanently deleted
I'm leaning towards the 4th option ("files were permanently deleted") because this is the last reference to a delete (14 days ago) and there is nothing in the "Deleted Files" list for the related subfolders.
Does this help you understand what may have happened? Any further thoughts?
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