Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Many files not in cloud after removing & deleting client from former company's laptop
Hi this may be a popular question... I was using the free version of Dropbox to back up content from a few years back...work related stuff from a long-ago job. Nothing proprietary, but important ...
From what you've described, it isn't possible that the files were on the Dropbox site since there is no recent deletion or event history to show that the files were there.
If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:
- The files are on another Dropbox account
- They were on a shared folder you don't have access to any more
- The files were deleted outside of the 30 day period, and not two weeks ago
- The files were permanently deleted
I'm leaning towards the 4th option ("files were permanently deleted") because this is the last reference to a delete (14 days ago) and there is nothing in the "Deleted Files" list for the related subfolders.
Does this help you understand what may have happened? Any further thoughts?
Jay
Dropbox Community Moderator
Dropbox Community ModeratorIt's only possible to permanently delete files from the site directly. The screenshot doesn't provide any new insight into how the files were deleted or why they can't be recovered.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
