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Many files not in cloud after removing & deleting client from former company's laptop
Hi this may be a popular question... I was using the free version of Dropbox to back up content from a few years back...work related stuff from a long-ago job. Nothing proprietary, but important ...
From what you've described, it isn't possible that the files were on the Dropbox site since there is no recent deletion or event history to show that the files were there.
If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:
- The files are on another Dropbox account
- They were on a shared folder you don't have access to any more
- The files were deleted outside of the 30 day period, and not two weeks ago
- The files were permanently deleted
Same exact thing happened to my files
When we deleted files from the local client on the work computer, the client synched with the cloud backup and deleted some (but oddly, not all) of the files. After that sync, your files will be “permanently” deleted and not listed in the deleted folder in the cloud interface.
Absolutely weird, and irreversible sadly, but only because Dropbox has zero appetite to dedicate customer service minutes to recover deleted data for free version users.
When we deleted files from the local client on the work computer, the client synched with the cloud backup and deleted some (but oddly, not all) of the files. After that sync, your files will be “permanently” deleted and not listed in the deleted folder in the cloud interface.
Absolutely weird, and irreversible sadly, but only because Dropbox has zero appetite to dedicate customer service minutes to recover deleted data for free version users.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey TobyBaz, files can only be permanently deleted from Dropbox, if someone manually does that, using our website.
If you delete files from a computer that is linked to a Dropbox account, the files will indeed get deleted, but will still be recoverable.
If it's been less than 30 days since the deletion, you should be able to locate and recover them from your deleted files page.
- Thanks Hannah, but that was not my experience
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