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AugustoGoico's avatar
AugustoGoico
Helpful | Level 6
2 years ago
Solved

My app has been constantly syncing 4 files.

Hi, I´ve been struggling with an issue which I´ve already talked to two persons from tecnical suppor. It´s that I have 4 files that doesn´t stop to sync. I´ve loged out to log in again and let drop b...
desktop
Dropbox Basic
sync
  • AugustoGoico's avatar
    AugustoGoico
    2 years ago

    Wel well, good news. To take off the file from dropbox and put it in again was one of my first test. Now you are asking it I wanted to confirm you but not before testing again and suprisley it wored out. I don´t know how, maybe is something I should have done after I did log out and log in again. Maybe you have a greater explanetion. I´ll keep an eye out.

AugustoGoico's avatar
AugustoGoico
Helpful | Level 6
2 years ago

Hanna, thank you for the fast answer, I did the bouth tricks with the Alt + H and it says that the repair was successfully done but it doesn't solve the problem. Always with the same 4 files.

 

What do you mean with restart, I do shout down the computer every days.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @AugustoGoico, is it possible that the files/folders you can't see locally have some invalid characters that prevent them from syncing?

 

If you open your Dropbox folder, can you locate these files and check what their syncing icons are? 

 

  • AugustoGoico's avatar
    AugustoGoico
    Helpful | Level 6
    2 years ago

    Hi Megan, the characters are alright. It´s strange because it started some day, before this there was no problem with this files.

    If I set the files to be without connection is ok with green circule but if I set them to be online it doesn´t get the cloud like the others.

    I put the file anywhere inside the dropbox folder and is the same.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey @AugustoGoico, do you try to double click the files in question, in order for them to get downloaded locally, or right click on them and then select "available offline"? 

      • AugustoGoico's avatar
        AugustoGoico
        Helpful | Level 6
        2 years ago

        Yes, I´ve already done this. I even put the files out the folder and get it in again and at the end is the same. 

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