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kaspars_silins's avatar
kaspars_silins
Explorer | Level 4
7 years ago
Solved

My desktop app is stuck on syncing constantly

I actualy tired about bad dropbox mac desctop app performance...

I'm pro user alredy more than two years... And last week my dropbox app stoped working..

Yesterday app stuck on syncing 386 files for all day..

Today app stuck on 1 file and overload my CPU!!!!!!!

And this is not first time.. A have big amount of files in my account, about 300gb and more than 200000 files.. and I don't want to resync all my files agan.. Last time it took me more than 3 days... 
And this CPU usage.. it's not normal!!!!

App version: v68.4.102
Macbook Pro 15" i7, 16gb ram, Mojove latest version..

If you not fix this issus, i will cancel my subscription and migrate to google drive..

I can't work this anymore!!!

desktop
sync
Third Party Integrations
  • Jay's avatar
    Jay
    7 years ago
    To look into this further, would it be okay if we reach out to the email address associated with your forum profile?

12 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hi Kaspars, could you try checking out this article for possible reasons why the CPU usage rises when syncing files?
     
    Generally, symlinks is the primary reason, so I’d recommend checking step 7 first.
     
    Let me know what you find out!
  • kaspars_silins's avatar
    kaspars_silins
    Explorer | Level 4
    7 years ago

    Tried, but no success!

    It's stuck all day on "Syncing 368 files".. 

     [IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED]. 

    Like

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Are you able to navigate your folder structure to see where these files are located? Are they all in one folder, or scattered randomly in your folder structure? 
     
    Are the files being accessed by another program or virus scanner? Could you try quitting all open applications to see if this helps to let the files sync?
  • kaspars_silins's avatar
    kaspars_silins
    Explorer | Level 4
    7 years ago

    Where can I see which files they are?

    I don't have any virus protection scanner and eth..

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Okay, do any of them have the blue syncing icons? Are you able to navigate through the folders to see those files? Are they in a specific folder, or randomly in your account?
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    To look into this further, would it be okay if we reach out to the email address associated with your forum profile?

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