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AugustoGoico
1 year agoHelpful | Level 6
My app has been constantly syncing 4 files.
Hi, I´ve been struggling with an issue which I´ve already talked to two persons from tecnical suppor. It´s that I have 4 files that doesn´t stop to sync. I´ve loged out to log in again and let drop b...
- 1 year ago
Wel well, good news. To take off the file from dropbox and put it in again was one of my first test. Now you are asking it I wanted to confirm you but not before testing again and suprisley it wored out. I don´t know how, maybe is something I should have done after I did log out and log in again. Maybe you have a greater explanetion. I´ll keep an eye out.
AugustoGoico
1 year agoHelpful | Level 6
This is the version I´m using and I don´t have any vpn and the only security software I´m using is the one which comes with Windows.
Hannah
Dropbox Community Moderator
1 year agoHey Augusto, just wanted to confirm; if you move these files somewhere outside the Dropbox folder and then move them back in, do they still give you this issue?
- AugustoGoico1 year agoHelpful | Level 6
Wel well, good news. To take off the file from dropbox and put it in again was one of my first test. Now you are asking it I wanted to confirm you but not before testing again and suprisley it wored out. I don´t know how, maybe is something I should have done after I did log out and log in again. Maybe you have a greater explanetion. I´ll keep an eye out.
- Hannah1 year ago
Dropbox Community Moderator
That's great to hear, Augusto, I'm happy to see it was resolved!
Not really sure why it did it this time, that's why we sometimes go back to steps we've already tried, but I'm glad to see it worked.
If you come across this issue again, let us know!
- AugustoGoico1 year agoHelpful | Level 6
I will Hanna.
Thank you very much!
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