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My files are not downloading, and I tried different browsers too, and the apps.
Hello, I have saved around 85 GB of data on Dropbox but now when I try to download the file it shows an error message like error while downloading, contact admin or couldn't connect to the server. Pl...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorIs this a single file you're trying to download or a folder perhaps rayan kazi?
If it's the latter, you can break down your download in smaller batches to see if that helps.
it is a single rar file which i am trying to download
- Megan
Hi rayan kazi, you mentioned that the file is part of your own account.
If you use our desktop app, that means the file should have synced locally, and exist within your Dropbox folder. Isn't that the case?
If the file is already in your Dropbox folder, would you mind clarifying the icon that exists next to it?
Also, have you tried closing any other third-party apps, and then trying to preview it?
- Rich
Super User II
You appear to be using a download manager, specifically, Internet Download Manager. Have you tried the link directly in your browser, without using the download manager?
I uploaded the file to Dropbox and then deleted it locally, I have also tried closing all the third-party apps and it still doesn't download. I have everything from turning off or on the firewall, using a desktop app or browser, using third-party apps without using any third-party apps, and clearing the cache I have tried all the methods but it still doesn't work. Just sometimes it downloads to 20 30% and then stops or shows download failed.
I also tried without the Internet Download Manager, but it still doesn't download only shows the download failed on the browser, and on the desktop app randomly stops without any notification.
- Megan
When you say that you deleted the file locally do you mean from the Dropbox folder that you have in your device rayan kazi?
Because if that's the case, then the file should have been deleted online too. Is it possible that you have any plug-ins on your browser, that could prevent this download, by any chance?
I uploaded the file through the browser, and while downloading I tried using the browser but it didn't work so I installed and tried using the desktop app but it still didn't work
- Megan
What I'm trying to understand on my end, is why it didn't work with the app, since it would automatically sync the content you have in your account rayan kazi.
Would you mind clarifying the app's precise syncing status for me, please?
my automatic sync is on but it doesn't sync with the device. I have clarified that I have tried all the methods to download not none of them are working
- Megan
What happens exactly when you use the Dropbox desktop app in order to sync the file rayan kazi?
Do you get any errors? Also, did you have trouble following the steps in the Help Center article I provided earlier, while locating the app's precise syncing status? Is it stuck syncing, or up-to-date? If you have any screenshots, feel free to attach them here.
Just trying to gather as much info as possible, and assist you in order to download the file to your device.
it just stops, and there are no solution in help center for this
- Hannah
Hey rayan kazi, we appreciate your patience in trying to resolve this.
Since this is a pretty large file, the best bet is for it to sync through the Dropbox desktop app.
We just need to make sure that the app works correctly.
If you have the desktop app installed, you should have a small Dropbox icon in your system tray/menu bar.
Please hover your mouse over it and let me know what you see.
As I have told you many times I have tried all the methods, every method available I tried everything but it still not downloading
- Jay
Hi rayan kazi, could you attach a screenshot showing the Dropbox desktop application on your machine, and the current syncing status to confirm that it isn't able to sync the file to your machine?
Sync is on but it still doesn't sync
- Jay
Since your account is over quota, this is why it isn't going to sync that file, unless you are on a paid account.
You'll need to find another method to download the file from the site, or use a different network entirely.
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