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rayan kazi's avatar
rayan kazi
Explorer | Level 3
2 years ago

My files are not downloading, and I tried different browsers too, and the apps.

Hello, I have saved around 85 GB of data on Dropbox but now when I try to download the file it shows an error message like error while downloading, contact admin or couldn't connect to the server. Pl...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi rayan kazi, you mentioned that the file is part of your own account.

 

If you use our desktop app, that means the file should have synced locally, and exist within your Dropbox folder. Isn't that the case? 

 

If the file is already in your Dropbox folder, would you mind clarifying the icon that exists next to it? 

 

Also, have you tried closing any other third-party apps, and then trying to preview it? 

rayan kazi's avatar
rayan kazi
Explorer | Level 3
2 years ago

I uploaded the file to Dropbox and then deleted it locally, I have also tried closing all the third-party apps and it still doesn't download. I have everything from turning off or on the firewall, using a desktop app or browser, using third-party apps without using any third-party apps, and clearing the cache I have tried all the methods but it still doesn't work. Just sometimes it downloads to 20 30% and then stops or shows download failed.

 

 

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