Forum Discussion

rayan kazi's avatar
rayan kazi
Explorer | Level 3
2 years ago

My files are not downloading, and I tried different browsers too, and the apps.

Hello, I have saved around 85 GB of data on Dropbox but now when I try to download the file it shows an error message like error while downloading, contact admin or couldn't connect to the server. Please help my files are essential to me, and this is happening for the second time, I even tried using different browsers and Dropbox desktop and mobile applications, 

26 Replies

  • rayan kazi's avatar
    rayan kazi
    Explorer | Level 3
    2 years ago

    it just stops, and there are no solution in help center for this

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey rayan kazi, we appreciate your patience in trying to resolve this.

     

    Since this is a pretty large file, the best bet is for it to sync through the Dropbox desktop app.

     

    We just need to make sure that the app works correctly.

     

    If you have the desktop app installed, you should have a small Dropbox icon in your system tray/menu bar.

     

    Please hover your mouse over it and let me know what you see.

  • rayan kazi's avatar
    rayan kazi
    Explorer | Level 3
    2 years ago

    As I have told you many times I have tried all the methods, every method available I tried everything but it still not downloading

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi rayan kazi, could you attach a screenshot showing the Dropbox desktop application on your machine, and the current syncing status to confirm that it isn't able to sync the file to your machine?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Since your account is over quota, this is why it isn't going to sync that file, unless you are on a paid account.

     

    You'll need to find another method to download the file from the site, or use a different network entirely.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!