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Forum Discussion
rayan kazi
2 years agoExplorer | Level 3
My files are not downloading, and I tried different browsers too, and the apps.
Hello, I have saved around 85 GB of data on Dropbox but now when I try to download the file it shows an error message like error while downloading, contact admin or couldn't connect to the server. Please help my files are essential to me, and this is happening for the second time, I even tried using different browsers and Dropbox desktop and mobile applications,
26 Replies
- rayan kazi2 years agoExplorer | Level 3
it is a single rar file which i am trying to download
- Megan2 years ago
Dropbox Community Moderator
Hi rayan kazi, you mentioned that the file is part of your own account.
If you use our desktop app, that means the file should have synced locally, and exist within your Dropbox folder. Isn't that the case?
If the file is already in your Dropbox folder, would you mind clarifying the icon that exists next to it?
Also, have you tried closing any other third-party apps, and then trying to preview it?
- Rich2 years ago
Super User II
You appear to be using a download manager, specifically, Internet Download Manager. Have you tried the link directly in your browser, without using the download manager?
- rayan kazi2 years agoExplorer | Level 3
I uploaded the file to Dropbox and then deleted it locally, I have also tried closing all the third-party apps and it still doesn't download. I have everything from turning off or on the firewall, using a desktop app or browser, using third-party apps without using any third-party apps, and clearing the cache I have tried all the methods but it still doesn't work. Just sometimes it downloads to 20 30% and then stops or shows download failed.
- rayan kazi2 years agoExplorer | Level 3
I also tried without the Internet Download Manager, but it still doesn't download only shows the download failed on the browser, and on the desktop app randomly stops without any notification.
- Megan2 years ago
Dropbox Community Moderator
When you say that you deleted the file locally do you mean from the Dropbox folder that you have in your device rayan kazi?
Because if that's the case, then the file should have been deleted online too. Is it possible that you have any plug-ins on your browser, that could prevent this download, by any chance?
- rayan kazi2 years agoExplorer | Level 3
I uploaded the file through the browser, and while downloading I tried using the browser but it didn't work so I installed and tried using the desktop app but it still didn't work
- Megan2 years ago
Dropbox Community Moderator
What I'm trying to understand on my end, is why it didn't work with the app, since it would automatically sync the content you have in your account rayan kazi.
Would you mind clarifying the app's precise syncing status for me, please?
- rayan kazi2 years agoExplorer | Level 3
my automatic sync is on but it doesn't sync with the device. I have clarified that I have tried all the methods to download not none of them are working
- Megan2 years ago
Dropbox Community Moderator
What happens exactly when you use the Dropbox desktop app in order to sync the file rayan kazi?
Do you get any errors? Also, did you have trouble following the steps in the Help Center article I provided earlier, while locating the app's precise syncing status? Is it stuck syncing, or up-to-date? If you have any screenshots, feel free to attach them here.
Just trying to gather as much info as possible, and assist you in order to download the file to your device.
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