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celittle's avatar
celittle
Helpful | Level 6
2 years ago
Solved

My iPad will not allow any offline files, getting a yellow triangle instead

First I don't know if I selected the correct category. I have a Dropbox account that I use to sync documents between 2 IPads. On 1 of the IPads it wont let me use the offline function. Every time I...
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  • celittle's avatar
    celittle
    2 years ago

    Jay,

    I went to General, IPad storage, Dropbox and used the offload app button. It froze for a long time then I reinstalled the app and it allowed me to set all the files to offline. I guess its fixed for now.

    Thanks Craig

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi celittle, thanks for bringing this to our attention.

 

Are the devices connected to the same WiFi network? Are you able to use cellular data instead?

 

This will help me to assist further!

celittle's avatar
celittle
Helpful | Level 6
2 years ago

Yes same Wifi, they do not have celluar capabilites

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    How large are the files you're trying to offline?

     

    Have you tried clearing the cache on the iPad, uninstalling the app, rebooting the device, and re-installing it to see if this helps?

    • celittle's avatar
      celittle
      Helpful | Level 6
      2 years ago

      Files are small, all PDFs. both IPads are identical.

      I deleted the app and reinstalled no help. What cache are you refering to?

      • celittle's avatar
        celittle
        Helpful | Level 6
        2 years ago

        Jay,

        I went to General, IPad storage, Dropbox and used the offload app button. It froze for a long time then I reinstalled the app and it allowed me to set all the files to offline. I guess its fixed for now.

        Thanks Craig

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