Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

GPaul's avatar
GPaul
Helpful | Level 5
19 days ago
Solved

My local files won't open. I can see them in the Dropbox folder, but can't preview them.

Unable to access my files on DropBox! Have had  a DB account shared between a work laptop + my personal laptop (both Win 11 + fairly new) for quite some time. Recently retired-Work laptop went away...
desktop
Dropbox Basic
File access
Folders
windows
  • GPaul's avatar
    GPaul
    10 days ago

    Folks-

    Thought I replied already-but it seems not. Anyway-thanks very much to you all for all the help, it seems the problem has been resolved.

Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
19 days ago

Welcome to the community GPaul​ 

To start out lets check two things

  1. Lets check your sync status: Hover over the Dropbox icon in the system tray, ensure it reports “Up to date”
  2. Check the sync icon overlay for “online-only” (cloud icon) versus “available offline” (green tick) in Windows File Explorer and report what it says.

 

You can check what the sync icons mean here

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!