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GPaul's avatar
GPaul
Helpful | Level 5
18 days ago
Solved

My local files won't open. I can see them in the Dropbox folder, but can't preview them.

Unable to access my files on DropBox! Have had  a DB account shared between a work laptop + my personal laptop (both Win 11 + fairly new) for quite some time. Recently retired-Work laptop went away...
desktop
Dropbox Basic
File access
Folders
windows
  • GPaul's avatar
    GPaul
    9 days ago

    Folks-

    Thought I replied already-but it seems not. Anyway-thanks very much to you all for all the help, it seems the problem has been resolved.

GPaul's avatar
GPaul
Helpful | Level 5
18 days ago

Walter- 

Again-I apologize-but I don't think I know what a syncing ICON might look like.

Thanks for continuing to try + help me access my files.

I feel like they've been kidnapped-very frustrating-I see them in File Explorer very plainly yet can't get to any of them. 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
18 days ago

Can you try copying or moving a sample file from the ones giving you this error out of your Dropbox and try to open it from there GPaul?

You can also try with the Dropbox desktop app completely closed to see if you get the same results.

As for the syncing icons, you can have a look here. 

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