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GPaul's avatar
GPaul
Helpful | Level 5
18 days ago
Solved

My local files won't open. I can see them in the Dropbox folder, but can't preview them.

Unable to access my files on DropBox! Have had  a DB account shared between a work laptop + my personal laptop (both Win 11 + fairly new) for quite some time. Recently retired-Work laptop went away...
desktop
Dropbox Basic
File access
Folders
windows
  • GPaul's avatar
    GPaul
    9 days ago

    Folks-

    Thought I replied already-but it seems not. Anyway-thanks very much to you all for all the help, it seems the problem has been resolved.

GPaul's avatar
GPaul
Helpful | Level 5
17 days ago

Nancy-

Thanks-but I do NOT see any grey cloud icon anywhere, and when I right click I do NOT see any option to 'make available offline'. I also clicked 'see more options' and STILL nothing like 'make available offline'. Attached is what I see under DropBox in File Explorer.

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    17 days ago

    Thanks for the screenshot! The grey cloud icon I’m referring to is the one showing on top of your file icons.

    Can you send me one more visual of the options you see after right-clicking on one of your files? I’d like to have a look and see what else we can try next.

    • GPaul's avatar
      GPaul
      Helpful | Level 5
      17 days ago

      Nancy,

      I just rebooted as sometimes that cures many ills. Here are all the options I see in File Explorer for a file in DropBox. I notice(d) nothing unusual. Here is the first screen

      Now here is the second screen

      Thanks again + PLEASE HELP !

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        17 days ago

        Hi GPaul, what options do you get when right clicking the Dropbox folder itself? Do you get any Dropbox options, namely to mark the folder as available offline?

        Could you also try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

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