Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

CCons4's avatar
CCons4
Explorer | Level 3
5 years ago

My MP3 files are not playable any more

I have been storing shared MP3 files on my Android's Dropbox for years but very recently none of them will play. I am redirected to open them with Zoom, which fails. When I delete Zoom a message says...
Error Messages
Mobile
Preview
sort
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey CCons4, welcome to our Community and sorry to hear you're having issues with this.

Just to make sure we're troubleshooting the right thing here, could you check if you can preview those files normally through a web browser on your device? 

If you get any specific error along the way, please send us a screenshot so that we can have a visual too.

Thanks so much!
CCons4's avatar
CCons4
Explorer | Level 3
5 years ago
Hi Walter, I just tried to play them from the web browser, and they play!So I am very pleased. But not through the app....weird.
The message I get on the app says: "Couldn't open...
Please download an app that supports this kind of file or try opening it on a computer to edit. "

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!