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CCons4's avatar
CCons4
Explorer | Level 3
5 years ago

My MP3 files are not playable any more

I have been storing shared MP3 files on my Android's Dropbox for years but very recently none of them will play. I am redirected to open them with Zoom, which fails. When I delete Zoom a message says...
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Lisaq80's avatar
Lisaq80
Explorer | Level 3
4 years ago
Thanks for your reply Megan. I re downloaded Dropbox to make sure the version is up to date. I am using my phone which is a Samsung. I was listening to the audio and I turned it off. When I went back to listen again it redirected me to zoom and I can't do anything g with it from there. I tried downloading it but it says the phone has no apps to support opening it. I also tried opening it on my laptop
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hey Lisaq80, sorry to jump in here, but could you clarify if you were able to preview the file normally on your laptop?

If you're getting an error there too, I'd appreciate a screenshot so that we can have a visual too. 

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