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MJ_3's avatar
MJ_3
Helpful | Level 5
4 months ago
Solved

My .mp4 files have audio, but no video playback on the Dropbox website.

Device Macbook M1 Operating System/Browser (if using the web) Mac big sur Dropbox App Version/Browser Version Safari Question or Issue I purchased some video files in mp4 format a...
Preview
Videos
Web
  • MJ_3's avatar
    MJ_3
    4 months ago

    Thank you for all your help. I finally managed to download another browser and the video works on that one 🙏

MJ_3's avatar
MJ_3
Helpful | Level 5
4 months ago

The download option is greyed out and not clickable on and I’m also not able to save it on the mobile app either.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey MJ_3, are you accessing those files via a Dropbox shared link?

If so, can you open the link from a different browser or a private browsing window, to see if that makes any difference?

  • MJ_3's avatar
    MJ_3
    Helpful | Level 5
    4 months ago

    It doesn’t appear to be a shared link, when I click on the link the browser automatically opens and gives me 2 options, ‘open with safari’ or ‘add to reading list’.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      Hey MJ_3!

      What Hannah meant, is if you're still noticing the same behavior -audio but no video- when you try to preview the content from a different browser. 

      If so, would you mind sending me a couple of screenshots of what you see on your end? Just make sure to omit any personal info shown there.

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