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MJ_3's avatar
MJ_3
Helpful | Level 5
4 months ago
Solved

My .mp4 files have audio, but no video playback on the Dropbox website.

Device Macbook M1 Operating System/Browser (if using the web) Mac big sur Dropbox App Version/Browser Version Safari Question or Issue I purchased some video files in mp4 format a...
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Videos
Web
  • MJ_3's avatar
    MJ_3
    4 months ago

    Thank you for all your help. I finally managed to download another browser and the video works on that one 🙏

MJ_3's avatar
MJ_3
Helpful | Level 5
4 months ago

Thank you.

Screenshot attached, video is playing but only audio no picture.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Thanks for the screenshot, MJ_3! It’s great to have a visual. 

    Besides Safari, what other browsers have you tried so far?

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