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Chloemaryland's avatar
Chloemaryland
New member | Level 2
11 months ago

My MS Word and PDF files have become corrupt, after switching to a new Dell computer.

I recently bought a new laptop (Dell). Now when I try to access my MS Word or PDF files from Dropbox, I get a message that says that these files are corrupt and cannot be accessed. I am also unable to export these files.

I can however upload these files from my iPhone and export them to my laptop - but that's a laborious process.

Any suggestions on how I can once again use my Dropbox?

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1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi @Chloemaryland! Welcome aboard our Community.

     

    When saying your files appear to be corrupt, is this happening on www.dropbox.com or your desktop app? Can you send me a screenshot to have a visual? 

     

    Also, what happens exactly when trying to download them? 

     

    Let me know and we’ll go from there.

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