Forum Discussion

Brad Davis's avatar
Brad Davis
Explorer | Level 3
2 years ago

No preview of files when they're "online only" using Windows 11.

When I try to search through files that are online only - there is now preview even though I am using the file explorer "dropbox app". Is there a way to configure the app so that I don't need to ke...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Brad Davis, based on everything you mentioned, it sounds that switching the files' state to "available offline" helps remedy this behavior, am I right? 

 

What happens when you temporarily quit the Dropbox app? Do you still notice the same thing then?

Brad Davis's avatar
Brad Davis
Explorer | Level 3
2 years ago

Hi Megan,

 

Yes this issue has only come since I transferred all file to be online only - As i mentioned before I don't think I should have to store our whole Dropbox on our computers to have a preview of the files.

Using the online portal is not an option as its quite clunky and not user friendly when searching through masses of documents.

 

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