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Offline files failed to download on Android mobile app
Been getting this error message in my app notifications an awful lot recently. It usually happens after I've added a new file via the share function on my Android tablet, though there may have been o...
Sorry I didn't reply sooner, this ended up in my spam. The behavior seems to have resolved itself (I assumed it was fixed as a result of my post), though I just went and cleared the cache anyway, it was quite big.
I can't find a "Use data for offline files" option. I have "Allow background data usage" (this is turned on) and "Allow data usage while Data saver is on" (turned off). I don't think I use data like that anyway...? I'm on a tablet (not phone) and use a private home WiFi connection. (Sorry if I'm misunderstanding, I don't really understand roaming and data and how all that works.) I've never fiddled around with those settings.
Anyway, as I said the error seemed to cease not long after I posted, though I'll mention if it recurs.
Just experienced this when moving a file I'd just edited from the Dropbox homepage to a different folder.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Rachel L. - sorry to jump in here, but could you clear the app's cache and let us know if you still get the same behavior?
Also, in the app's settings, is the 'Use data for offline files' toggled on or off?
Sorry I didn't reply sooner, this ended up in my spam. The behavior seems to have resolved itself (I assumed it was fixed as a result of my post), though I just went and cleared the cache anyway, it was quite big.
I can't find a "Use data for offline files" option. I have "Allow background data usage" (this is turned on) and "Allow data usage while Data saver is on" (turned off). I don't think I use data like that anyway...? I'm on a tablet (not phone) and use a private home WiFi connection. (Sorry if I'm misunderstanding, I don't really understand roaming and data and how all that works.) I've never fiddled around with those settings.
Anyway, as I said the error seemed to cease not long after I posted, though I'll mention if it recurs.
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