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Perifanosf's avatar
Perifanosf
Explorer | Level 3
2 months ago

Offline files not downloading. They show a yellow triangle and a message "failed to download".

The company I work for uses Dropbox. There is a shared folder with several members. I’m trying to save the folder’s files for offline access on my tablet. At first this worked normally, and wheneve...
Download
Error Messages
Mobile
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey Perifanosf, welcome to our Community!

Odd indeed. Let's see what we can find about this together.

Would you mind clarifying your exact OS, please? 

When did this behavior first start? If you could send along some screenshots of the triangle, and the error message you get, they'd be most helpful in order for me to also visualize what you mentioned. 

Keep me posted, and we'll take it from there!

  • Perifanosf's avatar
    Perifanosf
    Explorer | Level 3
    2 months ago

    Thank you for your reply. Below attaching the error screenshots and a screenshot of the android os version.

    Looking forward to your response. 

    .

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      Hey Perifanosf, thanks for the heads up!

      How large are the files you're trying to offline?

      Also, does this only happen with shared files or files in a shared folder? I'm asking because the yellow exclamation point means that a newer version of your content is available.

      Have you tried clearing the cache on your tablet, before uninstalling the app, rebooting the device, and re-installing it to see if this helps?

      • Perifanosf's avatar
        Perifanosf
        Explorer | Level 3
        2 months ago

        Hey Megan​ , some files are a few KB others are at most 50MB.
        This happen only with files in a shared folder, but please note that there is not a newer version of the files. 

        I have tried what you suggested.
        Solves the problem for a few days, and then, problem appears again...

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