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paulieb's avatar
paulieb
New member | Level 2
5 years ago

"Online Only" files now show file sizes of "zero KB" ???

About a week ago, for some reason all my "online only" files in my dropbox computer app suddenly changed the file sizes from the actual sizes to "zero KB"...  I have two different Mac computers runni...
desktop
sync
battiman's avatar
battiman
Explorer | Level 4
4 years ago

Hi....

 

No way of DM:ing here 😞

 

Anyway, here's the reply that finally got me back on track (unfortunately I have no way of identifying this agent apart from his name, John)

 

The engineering team identified an issue and have made some changes on the backend, which should resolve the problem you were experiencing.

 

So I don't have the magical solution as it was something they did "on the backend". But please refer to my case when talking to them again. Ticket number: 16055042

paulhoepner's avatar
paulhoepner
Explorer | Level 3
4 years ago

Great, the ticket number will hopefully help. Thanks for your support. 
PS: Ever though about working for the DropBox support team 😉  

 

  • battiman's avatar
    battiman
    Explorer | Level 4
    4 years ago

    Haha, yes but only to fire some of them 🙂

  • paulhoepner's avatar
    paulhoepner
    Explorer | Level 3
    4 years ago

    I'll join you for that 🙂

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