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paulieb's avatar
paulieb
New member | Level 2
5 years ago

"Online Only" files now show file sizes of "zero KB" ???

About a week ago, for some reason all my "online only" files in my dropbox computer app suddenly changed the file sizes from the actual sizes to "zero KB"...  I have two different Mac computers runni...
desktop
sync
battiman's avatar
battiman
Explorer | Level 4
3 years ago

EDIT: I just now noticed that the screenshots were removed for some reason. You just have to take my word for it.

 

So you are basically telling me that of the two screenshots I posted, the one from the machine running Monterey is displaying some kind of bug/unexpected behavior when the files display the logical file size and not the physical size?

 

Also, the support agents on "the advanced team" (or whatever you call it) were all simply confused when they wrote back to me in March 2022:

 

Thanks for getting back to me with this screenshot.
No I can confirm that this definitely shouldn't happen.

 

And the other guys who helped me solve this after a long period of troubleshooting this - as you call it - "expected behavior" must have been extremely confused when they finally admitted it was a bug on your end:

The engineering team identified an issue and have made some changes on the backend, which should resolve the problem you were experiencing. 

 

I suggest you read this article also:

https://help.dropbox.com/sync/make-files-online-only

 

Pay special attention to the section: "Why do online-only files still appear to take up space?”

 

You are simply wrong. That is ok. But I want you to admit it before we go on.

battiman's avatar
battiman
Explorer | Level 4
3 years ago

So an update to whoever finds this thread...

 

The issue, that was considered and handled as a bug last year, is now considered as a drawback of Ventura. The developers at Dropbox does not intend to try and solve it and you get no help from the support team. I understand that Dropbox is in the hands of Apple and if there is nothing to be done , I guess that's it. I can only prey the issue has been resolved once I will be forced to upgrade from my current version (Monterey). 

 

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