The Community is undergoing an upgrade and some features may be unavailable. Find out more here.
Forum Discussion
GarryWP
3 months agoHelpful | Level 6
Online search gives an error message. Why?
Hi There, any advice please on the below issue? Every time I select the Online Search window in recent days I get this message. Same message was happening for other colleagues in recent days but reso...
- 3 months ago
Thanks for the update here, GarryWP.
If it works in other browsers and in private browsing mode, I would suggest clearing your browser's cache, to see if that helps.
GarryWP
Helpful | Level 6
Hi Megan, thanks for the response. Started happening 5 days ago. Yes, it works in Safari. Yes, it works in Firefox incognito mode. I updated Firefox but still doesn't work. I don't have DropBox on other devices. At least I have a workaround in Safari, thanks. Any ideas how I might get it back up and running in Firefox as it is my preferred default browser.
Hannah
3 months agoDropbox Staff
Thanks for the update here, GarryWP.
If it works in other browsers and in private browsing mode, I would suggest clearing your browser's cache, to see if that helps.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!