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SistemasMVH1's avatar
SistemasMVH1
Explorer | Level 3
4 years ago
Solved

Orange box icon meaning

What does this orange box icon means? I'm on desktop, windows 11.  
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  • Rich's avatar
    Rich
    4 years ago
    rdb0122 wrote:

    So this isn't just an Excel issue, ... Dropbox needs to look into this though ...

    It's not a Dropbox icon. It's from OneDrive. You likely have OneDrive and Dropbox trying to sync the same data, which will never work correctly.

DG111's avatar
DG111
Helpful | Level 5
4 years ago

Problem Solved 👏

 

Hi Nancy,  I finally worked it out. It is definitely a Onedrive icon.  Disabling Onedrive was not enough to get rid of the icon on the files. I had to actually uninstall it and do a restart. The icon on my files is now gone.

 

Just a note to anyone that is doing this to be aware that this will remove your Onedrive files from your computer but it is still available in the cloud.  Maybe copy the files first just to be safe.

 

Thank you for trying to assist me with this 😀

Kevin-54's avatar
Kevin-54
Explorer | Level 4
2 years ago

I've been struggling with these orange boxes for months.  Per this thread, I uninstalled OneDrive and restarted my computer.  Problem persisted.  If I copy a folder to my laptop, the icon disappears from any file in the foldere.  If I put the folder back into Dropbox, the icon reappears and causes me to get an error message when trying to open the file.  What next?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Kevin-54 - sorry to hear you're having issues with this.

     

    This orange box icon comes from One Drive not Dropbox. Are you 100% sure you completely removed it from your computer?

     

    Let us know more and we'll take it from there. 

  • propertyexplorations's avatar
    propertyexplorations
    Explorer | Level 4
    2 years ago

    If the dropbox logo is in the bottom right corner near the time (Windows) right click it, then when the pop up comes up click on your initials in the top right corner, a drop down box will open and click on preferences.  A new window will pop up for dropbox preferences, click on the sync tab.  There is a section that says "save hard drive space automatically" yes or no.  I had no checked, which is what you want, but then there is a drop down selection to the right that allows you to choose "available offline" or "online-only" choose available offline.  I had online-only selected and as soon as I switched it to available offline all the little boxes went away.

    • Kevin-54's avatar
      Kevin-54
      Explorer | Level 4
      2 years ago

      Definitely uninstalled OneDrive - I double checked this morning.

      Thanks for the suggestions regarding checking my sync options but the options you mentioned do not show up in the drop down menu.  I did check to see if any files were set to 'selective sync' and none were.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Could you also send us a full page screenshot of where you're spotting the icon Kevin-54? 

         

         

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