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SistemasMVH1's avatar
SistemasMVH1
Explorer | Level 3
4 years ago
Solved

Orange box icon meaning

What does this orange box icon means? I'm on desktop, windows 11.  
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  • Rich's avatar
    Rich
    4 years ago
    rdb0122 wrote:

    So this isn't just an Excel issue, ... Dropbox needs to look into this though ...

    It's not a Dropbox icon. It's from OneDrive. You likely have OneDrive and Dropbox trying to sync the same data, which will never work correctly.

Kevin-54's avatar
Kevin-54
Explorer | Level 4
2 years ago

The issue at hand, is the exact same issue Dropbox support spent more than a month attempting to resolve before coming to the conclusion the problem wasn't specifically related to Dropbox but to another extension, app or program on my laptop and closing the ticket.

 

In the meantime, I had read this thread, assumed it was OneDrive and uninstalled it.  Then I uninstalled Dropbox and reinstalled it - all to no avail.  Is there ANY chance I'll get better support if I open another ticket?  After all, at least 5 people were involved last time.

 

As to your suggestion to create a new OS profile on my laptop - I have absolutely NO idea how to go about doing that, much less how to open Dropbox using the new profile if I could figure out how to do it.

 

.  (The whole reason I removed OneDrive).  

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hope it’s OK to jump in here, Kevin-54. 

 

To create a new user profile on your computer, you can follow these steps. 

 

Other than that, I can suggest checking out this suggestion to make sure the Dropbox overlay icons are prioritized and see if the other icon will disappear after following them.

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