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SistemasMVH1's avatar
SistemasMVH1
Explorer | Level 3
4 years ago
Solved

Orange box icon meaning

What does this orange box icon means? I'm on desktop, windows 11.  
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  • Rich's avatar
    Rich
    4 years ago
    rdb0122 wrote:

    So this isn't just an Excel issue, ... Dropbox needs to look into this though ...

    It's not a Dropbox icon. It's from OneDrive. You likely have OneDrive and Dropbox trying to sync the same data, which will never work correctly.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hope it’s OK to jump in here, Kevin-54. 

 

To create a new user profile on your computer, you can follow these steps. 

 

Other than that, I can suggest checking out this suggestion to make sure the Dropbox overlay icons are prioritized and see if the other icon will disappear after following them.

Kevin-54's avatar
Kevin-54
Explorer | Level 4
2 years ago

The icon is not the problem, it is merely a symptom.  The problem is the that nearly half of the files I have stored in Dropbox cannot be opened in the desktop app.  Supposedly, OneDrive created the filebox icon, that was why I completely deleted OneDrive and uninstalled and then reinstalled Dropbox - files still can't be opened.  Nearly 2 months of slow motion help from Dropbox support staff has yet to yield solution. 

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