Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

SistemasMVH1's avatar
SistemasMVH1
Explorer | Level 3
4 years ago
Solved

Orange box icon meaning

What does this orange box icon means? I'm on desktop, windows 11.  
desktop
Preview
sort
windows
  • Rich's avatar
    Rich
    4 years ago
    rdb0122 wrote:

    So this isn't just an Excel issue, ... Dropbox needs to look into this though ...

    It's not a Dropbox icon. It's from OneDrive. You likely have OneDrive and Dropbox trying to sync the same data, which will never work correctly.

DG111's avatar
DG111
Helpful | Level 5
4 years ago

Problem Solved 👏

 

Hi Nancy,  I finally worked it out. It is definitely a Onedrive icon.  Disabling Onedrive was not enough to get rid of the icon on the files. I had to actually uninstall it and do a restart. The icon on my files is now gone.

 

Just a note to anyone that is doing this to be aware that this will remove your Onedrive files from your computer but it is still available in the cloud.  Maybe copy the files first just to be safe.

 

Thank you for trying to assist me with this 😀

MarinRob's avatar
MarinRob
New member | Level 2
2 years ago

This problem just occurred on my computer. I first disabled and then uninstalled OneDrive and restarted my computer. However, this had no effect: I still have the filebox icon superimposed on the lower left of my files, and they will not open. Do you have any other suggestions?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    MarinRob wrote:

    I still have the filebox icon superimposed on the lower left of my files, and they will not open. Do you have any other suggestions?

    As the icon comes from OneDrive/Windows 11, I'd ask on the Microsoft support forums.

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!