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Page isn't loading when opening a file in "Excel for the web" on Safari
Hi - I'm hoping someone can help me. We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change. When I open an excel document it used to open in 'Excel for the web' and was easily editable, but recently it's stopped loading properly.
I'm trying to open it using Safari browser (my friend who is using Microsoft software isn't having the same issue), and now instead of the file loading it looks like this, but never loads:
Can anyone help? I've restarted my computer and installed any updates.
Many thanks.
22 Replies
Hi Hannah.
Thanks so much for responding! I've downloaded google chrome onto my laptop and it seems to open fine in that, but this isn't really a solution for me.
I'd much rather remove chrome and continue using safari, as it seems a bit ridiculous to have a different web browser just to make my dropbox documents work. Do you know whether this is a temporary issue, or something that can be fixed? Surely I'm not the only dropbox person trying to open excel files on an Apple product?
Many thanks for your help.
- Hannah
Dropbox Community Moderator
Hey Vetsiplops, thanks for bringing this to our attention.
Really helpful screenshot, too.
Can you try to open the same files from a different browser like Google Chrome or Firefox, to see if you get a different behavior?
Let me know what you find!
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