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Vetsiplops's avatar
Vetsiplops
New member | Level 1
10 months ago

Page isn't loading when opening a file in "Excel for the web" on Safari

Hi - I'm hoping someone can help me.  We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change.  When I open an excel document it used to open in 'Excel for the web' and was easily editable, but recently it's stopped loading properly.

I'm trying to open it using Safari browser (my friend who is using Microsoft software isn't having the same issue), and now instead of the file loading it looks like this, but never loads: 



Can anyone help?  I've restarted my computer and installed any updates.  

Many thanks.

Microsoft Office
View
Web

22 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Which web browsers have you tried so far htamm? 

    If you get the same results on an incognito window with no extensions or plugins running, could you send us a screenshot of the error (loop) so that we can have a visual too? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Does it  happen with other browsers too htamm?

    Is it affecting all of your Excel files, some or just this one? How large is the file exactly?

    Also, are you able to download and open it locally on your device(s)? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey htamm let me jump in here too! 

    Did you have the chance to review Walter's latest reply? 

    Have you tried a different browser, by any chance? Also do you notice this behavior with a specific Excel file, or all of them? 

    If you could let us know the exact size of the file, that'd be great too.

  • htamm's avatar
    htamm
    New member | Level 1
    10 months ago

    Thx Megan & Walter 

    it affects any excel files, even trying to create a new one. I can open, create and save word files and powerpoint - problem specific to excel.

    Everything works through chrome but not my default browser.

    Thx 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey htamm, it sounds like this is a browser-specific issue.

    I’d also suggest restoring your browser to its default settings and disabling any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

    Also, make sure that you've updated Safari.  

  • htamm's avatar
    htamm
    New member | Level 1
    10 months ago

    Hi Megan , thx for your help, have checked and restored my browser but excel still not opening... any other suggestion?

    thx

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    I see, thanks for checking anyways htamm!

    Can I send you an email, in order for us to have a closer look into this? 

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