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Vetsiplops's avatar
Vetsiplops
New member | Level 1
3 months ago

Page isn't loading when opening a file in "Excel for the web" on Safari

Hi - I'm hoping someone can help me.  We've been using dropbox for a while and it's been going swimmingly, but in the recent few months there has been a change.  When I open an excel document it used...
Microsoft Office
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Web
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey htamm, it sounds like this is a browser-specific issue.

I’d also suggest restoring your browser to its default settings and disabling any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

Also, make sure that you've updated Safari.  

htamm's avatar
htamm
New member | Level 1
2 months ago

Hi Megan , thx for your help, have checked and restored my browser but excel still not opening... any other suggestion?

thx

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    I see, thanks for checking anyways htamm!

    Can I send you an email, in order for us to have a closer look into this? 

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