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nexon's avatar
nexon
Explorer | Level 3
3 years ago

PDF not displayed in Dropbox Paper if the preview is compressed

Hi Team,   I'm using Dropbox Paper. I have a few PDF's in paper. The preview of the PDF's work but if it is compressed and you want to click on it to view it, this error occurs: "www....
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to jump in here, nexon, but did you notice any significant change or update when this first started happening?

 

Or was it always the case?

nexon's avatar
nexon
Explorer | Level 3
3 years ago

Hi Hannah, sorry for the delayed answer. It seems my last one was not sent. As mentioned above, this started with the most recent papers. If I check papers which have been created earlier, the PDF's are accessible. Is there anything I can do even for a workaround? Were you able to reproduce this issue? (Just create a Paper and upload a PDF, change the preview from full to small and check :-))

 

Thanks!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    HI nexon, were the PDF files already in your Dropbox account when you added them to the Paper doc, or did you drag and drop them into the doc itself?

    • nexon's avatar
      nexon
      Explorer | Level 3
      2 years ago

      Hi Jay, I've used drag & drop to add the files to the paper.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Could you try first uploading the PDF files into a Dropbox folder, and then attaching them to your Paper doc to see if you get the same issue occurring?

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