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nexon's avatar
nexon
Explorer | Level 3
3 years ago

PDF not displayed in Dropbox Paper if the preview is compressed

Hi Team,   I'm using Dropbox Paper. I have a few PDF's in paper. The preview of the PDF's work but if it is compressed and you want to click on it to view it, this error occurs: "www....
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

HI nexon, were the PDF files already in your Dropbox account when you added them to the Paper doc, or did you drag and drop them into the doc itself?

nexon's avatar
nexon
Explorer | Level 3
2 years ago

Hi Jay, I've used drag & drop to add the files to the paper.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you try first uploading the PDF files into a Dropbox folder, and then attaching them to your Paper doc to see if you get the same issue occurring?

    • nexon's avatar
      nexon
      Explorer | Level 3
      2 years ago

      Hi Jay, just tested this. I can confirm that this also happens with PDF's which are already uploaded to Dropbox.

      Where you able to replicate this issue yourself?

      Many thanks!

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        We're not able to duplicate this issue on our end in both of those cases on new or old Paper docs.

         

        Are you certain that you don't have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? 

         

        Are you creating Paper docs from the older site, or from your Dropbox folder directly?

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