Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

nexon's avatar
nexon
Explorer | Level 3
3 years ago

PDF not displayed in Dropbox Paper if the preview is compressed

Hi Team,   I'm using Dropbox Paper. I have a few PDF's in paper. The preview of the PDF's work but if it is compressed and you want to click on it to view it, this error occurs: "www....
Dropbox Paper
Error Messages
Preview
Web
nexon's avatar
nexon
Explorer | Level 3
2 years ago

Hi Jay, just tested this. I can confirm that this also happens with PDF's which are already uploaded to Dropbox.

Where you able to replicate this issue yourself?

Many thanks!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

We're not able to duplicate this issue on our end in both of those cases on new or old Paper docs.

 

Are you certain that you don't have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? 

 

Are you creating Paper docs from the older site, or from your Dropbox folder directly?

  • nexon's avatar
    nexon
    Explorer | Level 3
    2 years ago

    Hi Jay.

     

    I've tried it just now with 3 different Azure VM's (Frankfurt, Ohio and Tokio) without success. This seems to be an issue on Dropbox side, not network or Firewall related. May I ask you to investigate further on this issue? And back to your question, I'm using paper.dropbox.com; not any other paper.

     

    Many thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi nexon, does this only happen with compressed .pdf files?

  • nexon's avatar
    nexon
    Explorer | Level 3
    2 years ago

    Hi Megan, "compressed" is the wrong term I've used. I meant a PDF inserted in "compact" mode.

    However, if I use "full" mode, I can see a preview, however as soon as I click on it, it is not displayed (same error).

     

    Full mode:

    PDF preview in full mode:

     

    Error when I click on it:

     

    If you send me an e-mail or PN, I can send you the link to my paper so you can explore the issue yourself.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi nexon! Can you please double check, and let me know if you’re still having trouble with this? 

     

    If yes, we can log a ticket for you to this email address.

  • nexon's avatar
    nexon
    Explorer | Level 3
    2 years ago

    Hi Nancy, thanks for reverting back. Yes, the issue still persists. Could you please send me the E-Mail address or send me an E-Mail to the address which belongs to my account? The link doesn't work for me.

     

    Thanks a lot!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey nexon - sorry to jump in, but I just followed up via email so that we can investigate further.

     

    Whenever you get the chance, please have a look at your inbox and we'll take it from there.

  • jparke's avatar
    jparke
    Explorer | Level 4
    2 years ago

    Hi @walter - we are having the same issue - receiving the same error msg when we try to click on PDF files inserted in Paper docs. Older Paper docs do not have this issue. Can you please post the solution or email directly to assist?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!