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nexon's avatar
nexon
Explorer | Level 3
3 years ago

PDF not displayed in Dropbox Paper if the preview is compressed

Hi Team,   I'm using Dropbox Paper. I have a few PDF's in paper. The preview of the PDF's work but if it is compressed and you want to click on it to view it, this error occurs: "www....
Dropbox Paper
Error Messages
Preview
Web
nexon's avatar
nexon
Explorer | Level 3
2 years ago

Hi Nancy, thanks for reverting back. Yes, the issue still persists. Could you please send me the E-Mail address or send me an E-Mail to the address which belongs to my account? The link doesn't work for me.

 

Thanks a lot!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey nexon - sorry to jump in, but I just followed up via email so that we can investigate further.

 

Whenever you get the chance, please have a look at your inbox and we'll take it from there.

  • jparke's avatar
    jparke
    Explorer | Level 4
    2 years ago

    Hi @walter - we are having the same issue - receiving the same error msg when we try to click on PDF files inserted in Paper docs. Older Paper docs do not have this issue. Can you please post the solution or email directly to assist?

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