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chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 years ago
Solved

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey chrisrazzell, let's jump right into this!

 

Which platform do you use, when trying to preview your content? Do you use our website, mobile or desktop app?

 

If you could send over a few screenshots of what you see on your end when visiting your Photos folder, that'd be great. Thanks! 

 

Keep us posted.

chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 years ago

I am using iOS 18 on iPhone and iPad, and also accessing via a Mac desktop. The Photos folder is empty, yesterday it had content. I can only access my photos by selecting the Camera Upload tab. I have attached screenshots from my iPhone and Mac 

 

 

 

 

 

  • chrisrazzell's avatar
    chrisrazzell
    Helpful | Level 6
    2 years ago

    To summarise, any photos from my iPhone or iPad used to automatically update to Dropbox and appear in the Dropbox folders Camera Uploads AND in Photos. As of today they are only appearing in in Camera Uploads, and the Photos folder is empty

    • -Lisa-'s avatar
      -Lisa-
      Helpful | Level 7
      2 years ago

      You are not alone, I am having the same problem, it started yesterday. Photos are clearly visible in Camera Uploads but the Photos tab itself is just blank. I am using the latest version of the Dropbox app on an iPhone and an iPad both running iOS 17.7 (so it’s not an iOS 18 problem). I tried going into Settings and tapping Reset photos tab, but now all I get is a ‘No photos uploaded yet’ message.

      • chrisrazzell's avatar
        chrisrazzell
        Helpful | Level 6
        2 years ago

        An update  to this - some photos are now visible in the Photo section of Dropbox on my iPad but only up until September 2024. And still nothing on my iPhone or on the Dropbox web portal

  • KateRobert's avatar
    KateRobert
    Helpful | Level 6
    2 years ago

    Yup, me too…. I contacted db and they passed it to tech support 20 hours ago…. Still does not work…

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