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chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 years ago
Solved

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 years ago

To summarise, any photos from my iPhone or iPad used to automatically update to Dropbox and appear in the Dropbox folders Camera Uploads AND in Photos. As of today they are only appearing in in Camera Uploads, and the Photos folder is empty

-Lisa-'s avatar
-Lisa-
Helpful | Level 7
2 years ago

You are not alone, I am having the same problem, it started yesterday. Photos are clearly visible in Camera Uploads but the Photos tab itself is just blank. I am using the latest version of the Dropbox app on an iPhone and an iPad both running iOS 17.7 (so it’s not an iOS 18 problem). I tried going into Settings and tapping Reset photos tab, but now all I get is a ‘No photos uploaded yet’ message.

  • chrisrazzell's avatar
    chrisrazzell
    Helpful | Level 6
    2 years ago

    An update  to this - some photos are now visible in the Photo section of Dropbox on my iPad but only up until September 2024. And still nothing on my iPhone or on the Dropbox web portal

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey chrisrazzell, just to summarize and make sure we're on the same page: it sounds like you can still see your content when visiting your Camera uploads, right?

       

      I'm asking because the initial thought I had was that they might have been deleted. Have you checked your deleted files page, or events page at all?

       

      Hey Lisa, thanks for also reporting this!

       

      If you visit the Photos tab online, do you notice the same empty results as Chris?

      • chrisrazzell's avatar
        chrisrazzell
        Helpful | Level 6
        2 years ago

        correct, I can only see the photos when I view the Camera Upload folder. There is nothing in events that show when the content of the Photos folder disappeared. My used storage space has dropped from approx 3.5gb to 476 mb so somehow the contents of the Photos folder have disappeared. Alos, when I take a new photo with my iPhone or iPad it no longer automatically appears in the Photos folder

  • KateRobert's avatar
    KateRobert
    Helpful | Level 6
    2 years ago

    I have IOS 18.0.1. and it’s the same problem. The problem also happens on Samsung phone and on MacOs… everything works fine except that Photo is empty… I

     

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