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chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 years ago
Solved

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey chrisrazzell, just to summarize and make sure we're on the same page: it sounds like you can still see your content when visiting your Camera uploads, right?

 

I'm asking because the initial thought I had was that they might have been deleted. Have you checked your deleted files page, or events page at all?

 

Hey Lisa, thanks for also reporting this!

 

If you visit the Photos tab online, do you notice the same empty results as Chris?

-Lisa-'s avatar
-Lisa-
Helpful | Level 7
2 years ago

I’ve now checked the website and it’s the same as in the app. Existing and new photos are showing up in Camera uploads but nothing in Photos. It did appear that it was trying to display them, I got 4 messages shown in quick succession (Connecting to server…, Gathering all the photos…, This may take a moment…, Almost there…) and then it just sat there for 15 minutes doing nothing at which point I gave up. There was nothing in the deleted files or events pages that shouldn’t have been there. I’m not sure but the used storage space could be about right assuming that the photos are still there but just aren’t being shown correctly. I’ve also noticed they are being shown on the apps home tab in the Camera uploads and Recents sections so it’s just the Photos area where they are missing. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional info here, -Lisa-.

     

    Can you let us know which version of the Dropbox app you're currently using?

  • -Lisa-'s avatar
    -Lisa-
    Helpful | Level 7
    2 years ago

    App version 396.2

     

  • -Lisa-'s avatar
    -Lisa-
    Helpful | Level 7
    2 years ago

    Sorry, make that version 396.2.6

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