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Forum Discussion
chrisrazzell
2 years agoHelpful | Level 6
Photos folder/tab is empty & camera uploads is the only place I can find my files
My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
- 2 years ago
Hi Everybody,
Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.
Thanks,
Ben
-Lisa-
2 years agoHelpful | Level 7
Iāve now checked the website and itās the same as in the app. Existing and new photos are showing up in Camera uploads but nothing in Photos. It did appear that it was trying to display them, I got 4 messages shown in quick succession (Connecting to serverā¦, Gathering all the photosā¦, This may take a momentā¦, Almost thereā¦) and then it just sat there for 15 minutes doing nothing at which point I gave up. There was nothing in the deleted files or events pages that shouldnāt have been there. Iām not sure but the used storage space could be about right assuming that the photos are still there but just arenāt being shown correctly. Iāve also noticed they are being shown on the apps home tab in the Camera uploads and Recents sections so itās just the Photos area where they are missing.
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