Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 years ago
Solved

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
Mobile
Preview
View
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 years ago

correct, I can only see the photos when I view the Camera Upload folder. There is nothing in events that show when the content of the Photos folder disappeared. My used storage space has dropped from approx 3.5gb to 476 mb so somehow the contents of the Photos folder have disappeared. Alos, when I take a new photo with my iPhone or iPad it no longer automatically appears in the Photos folder

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks, Lisa. 

 

Have you tried clearing the app's cache or uninstalling and reinstalling it?

 

To clear the cache, open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache".

  • -Lisa-'s avatar
    -Lisa-
    Helpful | Level 7
    2 years ago

    I’ve cleared the cache and reinstalled the app but nothing has changed. Photos still empty.

  • chrisrazzell's avatar
    chrisrazzell
    Helpful | Level 6
    2 years ago

    Do you suggest that I try this? I am still puzzled as to why the Photos folder is shown on my iPad but not on my iPhone or online via MAC.......

  • Wendy Birmingham's avatar
    Wendy Birmingham
    Helpful | Level 5
    2 years ago

    10/7/2024 (4:00 PM CDT)  Hi Lisa, I’m new to this discussion and having the same problem.  After deleting the Dropbox app from my iPad and reinstalling the latest version from the app store, my photos tab is completely empty with a message that “no photos have been uploaded”.  The photo files are present in my Camera Uploads folder.  Following, in hopes of resolution.

    wendy

  • Nm37's avatar
    Nm37
    Helpful | Level 5
    2 years ago

    My Swann cctv photos and recordings are missing they have been since Saturday I read a post that it’s meant to be fixed but still not working here for me 

  • Wendy Birmingham's avatar
    Wendy Birmingham
    Helpful | Level 5
    2 years ago

    Update:  10/7/2024 (4:21 PM CDT)  Not long after posting my problem (above), I rebooted my iPad and found photos restored to my photos tab.  My thanks to the engineering team for the fix!

  • Frank51's avatar
    Frank51
    Helpful | Level 5
    2 years ago

    Yes, it is working for me now. 

     

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!