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Forum Discussion
chrisrazzell
2 months agoHelpful | Level 6
Photos folder/tab is empty & camera uploads is the only place I can find my files
My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
- 2 months ago
Hi Everybody,
Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.
Thanks,
Ben
Hannah
Dropbox Staff
Thanks, Lisa.
Have you tried clearing the app's cache or uninstalling and reinstalling it?
To clear the cache, open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache".
chrisrazzell
2 months agoHelpful | Level 6
Do you suggest that I try this? I am still puzzled as to why the Photos folder is shown on my iPad but not on my iPhone or online via MAC.......
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