Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 years ago
Solved

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
Mobile
Preview
View
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

KateRobert's avatar
KateRobert
Helpful | Level 6
2 years ago

Camera folder disappeared all of a sudden, can’t see any photos on any device including on web… photos are there as they can be seen in ´home ´ or in file icons…. Under Photos tab all we get is spinning square on IOS or waiting for server….  Downdetector does not report problem with Dropbox, Dropbox status page says all is running…. Help!!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi everyone, are you still experiencing the same issue on your devices regarding accessing images via the Photos tab?

  • schoereli's avatar
    schoereli
    Helpful | Level 6
    2 years ago

    Yes, the problem is still current. For me it affects my iPhone and iPad devices as well as the browser.

     

     

     

    • Anonymous's avatar
      Anonymous
      2 years ago

      yep ... still down for me 

       

       

  • Frank51's avatar
    Frank51
    Helpful | Level 5
    2 years ago

    I do have the same problem. No photos shown on Iphone. App is new loaded and current ( 396.2.6) Cache deleted. Enough storage on the device. Problem since a few days, it worked before. Pictures are downloaded to the device in Folders ( Dateien) but do nothing shos up in photos. On other devices the pictures are shown in dropbox. I assume it is not a user problem. Please fix it. Thanks Frank

    • DBX_Pedro's avatar
      DBX_Pedro
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hi everybody, 

       

      Thanks for bringing this issue to our attention. 

       

      Our team is currently working on it.

       

      We appreciate your patience, and we'll update you as soon as we have more news.

      • Anonymous's avatar
        Anonymous
        2 years ago

        DBX_Pedro  Thank you for the update it is appreciated .... However this issue was first reported on Friday, why has it taken Dropbox so long to note that there is a problem.... ?

  • chrisrazzell's avatar
    chrisrazzell
    Helpful | Level 6
    2 years ago

    Yes still a problem for me

  • derRobsi's avatar
    derRobsi
    Helpful | Level 5
    2 years ago

    yes!

  • KateRobert's avatar
    KateRobert
    Helpful | Level 6
    2 years ago

    YES, STILL DOES NOT WORK….

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!