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chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 years ago
Solved

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

Grockle's avatar
Grockle
Helpful | Level 5
2 years ago

I am also having the same problem since the beginning of October, I have two androids, Samsung S21 Ultra and Samsung Note 8, both have the same problem, but on the Mac I see all the photos as I also do when I use the Mac. I have logged out and re-logged in on one, but still the same message. I am using only 10% of my purchased 2TB and have also cleared the cache on the App.  What else can I do?

Jipy's avatar
Jipy
Explorer | Level 4
2 years ago
Same error.

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