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Photos folder/tab is empty & camera uploads is the only place I can find my files
My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
Hi Everybody,
Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.
Thanks,
Ben
Hi -Lisa- I do appreciate the reply, but please remember Dropbox is a 24/7 365 Global file hosting company being paid good money for such a service, across the globe they don't all go home at weekends.
Whilst nothing is full proof and outages can happen, a prompt communication and a updated status page on Friday would of been appreciated as it would of prevented myself and others (wedding photographers) wasting time over the weekend trying to fault find our hardware and ISP's
Internally Dropbox would of known of this issue soon after it happened.
Edited to say: Just to highlight my point' the Status page still says everything is operational when its not 3 days later. ... Dropbox Status
Rich
Super User II
Super User II
anonymous wrote:
... but please remember Dropbox is a 24/7 365 Global file hosting company being paid good money for such a service, across the globe they don't all go home at weekends.
Dropbox Support does not work weekends or holidays.
"We don't work weekends" is an entirely unacceptable excuse. The guy who founded Dropbox and still owns 20% of it is worth $2.2 billion. He can afford to hire some people to work weekends. Tired of these excuses. I pay every day, I want the effing service every day.
Rich .... "Dropbox Support does not work weekends or holidays." With the greatest respect as you do a lot of good in this forum ... They do "
- If you’re on Dropbox Enterprise, live chat and phone support are available 24 hours a day, 7 days a week†." or Dropbox Premium Support Add-On
How to contact Dropbox support - Dropbox Help
Also do remember this fault was reported early Friday morning well before the weekend allowing plenty of time for communication to customers...
- If you’re on Dropbox Enterprise, live chat and phone support are available 24 hours a day, 7 days a week†." or Dropbox Premium Support Add-On
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