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chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 years ago
Solved

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

Anonymous's avatar
Anonymous
2 years ago

Hi -Lisa- I do appreciate the reply, but please remember Dropbox is a 24/7 365 Global file hosting company being paid good money for such a service, across the globe they don't all go home at weekends.

Whilst nothing is full proof and outages can happen, a prompt communication and a updated status page on Friday would of been appreciated as it would of prevented myself and others (wedding photographers) wasting time over the weekend trying to fault find our hardware and ISP's

Internally Dropbox would of known of this issue soon after it happened.

 

Edited to say: Just to highlight my point'  the Status page still says everything is operational when its not 3 days later. ... Dropbox Status

deborama19's avatar
deborama19
Helpful | Level 6
2 years ago

THIS! I posted five or six DAYS ago and they just responded, only after many others reported the same thing. And they STILL haven't admitted there's a problem on their status page, you're right, it's incredible I completely agree that this is a huge, rich company that is selling 24/7/365 service and should PROVIDE SAME. 

Just STOP with all the BS about clearing caches and logging out and in again. We've all been on the internet for 25 years or more at this point and WE KNOW ALL THAT. We TRIED all that before we came here asking for help. It boggles my mind that they think we're so stupid. I'm very unimpressed with their actions in this matter.

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