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chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 years ago
Solved

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

Kevin99's avatar
Kevin99
Explorer | Level 4
2 years ago

I'm also up and working, after a few hours in forums and websites trying to see if I was doing something wrong 😞

schoereli's avatar
schoereli
Helpful | Level 6
2 years ago

I can also confirm, it works again!

  • Anonymous's avatar
    Anonymous
    2 years ago

    Not yet for us... I'm sure that it will return to normal in a few hours ..... IOS devices seem to be working though

     

     

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Hi Everybody,

       

      Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

       

      Thanks,

      Ben

      • jonasos2001's avatar
        jonasos2001
        New member | Level 2
        2 years ago

        Hello,

        I've got this issue on a Oneplus Nord 2T with the newest OxygynOS.

        I can download the app just fine and connect it, but I can't view my pictures.

        It just says "The connection is lost, try again when you are online".


        My wifi and 5G works just fine. There is no 3 unit limited reached and I have no antivirus or 

        VPN on it. Everything is updated. What to do? The app has been reinstalled and still nothing.

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