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chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 years ago
Solved

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

schoereli's avatar
schoereli
Helpful | Level 6
2 years ago

I can also confirm, it works again!

anonymous's avatar
anonymous
2 years ago

Not yet for us... I'm sure that it will return to normal in a few hours ..... IOS devices seem to be working though

 

 

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

    • jonasos2001's avatar
      jonasos2001
      New member | Level 2
      2 years ago

      Hello,

      I've got this issue on a Oneplus Nord 2T with the newest OxygynOS.

      I can download the app just fine and connect it, but I can't view my pictures.

      It just says "The connection is lost, try again when you are online".


      My wifi and 5G works just fine. There is no 3 unit limited reached and I have no antivirus or 

      VPN on it. Everything is updated. What to do? The app has been reinstalled and still nothing.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi jonasos2001, thanks for bringing this to our attention.

         

        Are you using the Photos tab, like in this thread, or are you trying to view files from the normal files page?

         

        This will help me to assist further!

    • Nm37's avatar
      Nm37
      Helpful | Level 5
      2 years ago

      Still not working on iPad and iPhone at 21.18

    • deborama19's avatar
      deborama19
      Helpful | Level 6
      2 years ago

      And it only took FIVE DAYS and the Dropbox "status" page never even acknowledged there was an issue. Not acceptable. 

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