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Photos folder/tab is empty & camera uploads is the only place I can find my files
My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
Hi Everybody,
Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.
Thanks,
Ben
Not yet for us... I'm sure that it will return to normal in a few hours ..... IOS devices seem to be working though
BenDBX
Community Manager
Community ManagerHi Everybody,
Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.
Thanks,
Ben
Hello,
I've got this issue on a Oneplus Nord 2T with the newest OxygynOS.
I can download the app just fine and connect it, but I can't view my pictures.It just says "The connection is lost, try again when you are online".
My wifi and 5G works just fine. There is no 3 unit limited reached and I have no antivirus orVPN on it. Everything is updated. What to do? The app has been reinstalled and still nothing.
- Jay
Dropbox Community Moderator
Hi jonasos2001, thanks for bringing this to our attention.
Are you using the Photos tab, like in this thread, or are you trying to view files from the normal files page?
This will help me to assist further!
Hello,
yes I am using the photos tab
Still not working on iPad and iPhone at 21.18
And it only took FIVE DAYS and the Dropbox "status" page never even acknowledged there was an issue. Not acceptable.
Sorry to put a spanner in the works but this is not completely fixed yet.
It is true that some photos & movies have returned to the Photos tab but not all of them.
It would appear that it is now showing stuff found in the Camera uploads folder and its sub-folders but I am still missing photos that have been moved out of Camera uploads to another folder. Up until last week the Photos tab showed all media regardless of where it lived, i.e. from Camera uploads and other folders too.
Can anyone else confirm this is happening for them too?
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